We got your back! We have created a skincare quiz which gives you insight into your skin type and also creates a tailor made skincare routing for you, find out more here
Also, please feel free to email me personally at maree@beautyandseoul.co.uk and I'll be happy to help or reach out via Instagram or Facebook; I would be more than happy to help out with suggestions based on your skin type or skin issue.
KBeauty is all about maintaining flawless, glowing skin, therefore, minimising the need for heavy make up. In Korea, women (who spend more on beauty products than any other nation), are obsessed with skincare and work hard to attain that healthy ‘glow’.
Given this nationwide dedication to skincare and beauty, the industry in South Korea is highly competitive; meaning companies strive to discover the next ‘it’ ingredient. They invest huge amounts in research and development whilst keeping prices competitive for the consumer. Such is the popularity and faith in KBeauty that experts estimate Korean skincare innovation to be 12 years ahead of their American and French counterparts.
Please read my blog here for more details on why Beauty is so wonderful!
The ten-step skincare routine is essentially ten steps that Koreans use in their regime to achieve perfectly glowing skin. One thing to note is that it's not necessarily saying you should do all ten steps everyday! More that these are the ten steps/products you should have in your arsenal to achieve great skin. Want to learn more? Head over to our blog on the Ten Step Korean Skincare Routine. If you need some help with a personalised skincare routine please feel free to contact me at maree@beautyandseoul.co.uk and I'll be happy to help.
Unfortunately we cannot offer you the ability to change or cancel an existing order via our website. Please contact help@beautyandseoul.co.uk and we'll be happy to change or cancel any orders that have not yet been packed and sent for shipping.
For details on all delivery options, please visit our delivery page here
If you are based in UK, we offer free second class delivery on all orders over £25
For EU countries, we offer free first class delivery on all orders over £125
For Rest of World, we offer free first class delivery on all orders over £150
Yes we do! We can now reach you anywhere in the world between 5-9 days (estimated).
Also, the prices on our website include UK Value added tax so when you checkout, this tax will be removed so your items will be cheaper (currently 20% cheaper!)
But please note for overseas countries, customs charges and customs delays may occur and are of no responsibility of Beauty & Seoul
For details on all delivery options, please visit our delivery page here
You may return any items within 30 days of purchase and receive a refund or exchange as long as the product is not damaged, has not been opened and is in a resalable condition.
We do not accept the following returns;
Please refer to our Returns and refunds page here for full details
We will process your return as quickly as possible. You should receive a refund within 2 weeks, however if you have not please follow these steps;
Please refer to our Returns and Refunds page here for full details
Unfortunately not. You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. You should also consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If we haven't received your item we cannot process any refund.
Please refer to our Returns and Refunds page here for full details
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of £10, £25 or £50.
Unfortunately, if an item is out of stock it cannot be pre-ordered. However, when a product is out of stock we offer the ability for you to leave your email address and be notified as soon as it returns to our shelves. If you want to know more details about when the product may be back in stock, please contact us at help@beautyandseoul.co.uk and we will be able to help you out.
For special launches such as a new brand or the advent calendar, we may set out a pre order.
We use the secure Shopify Payments platform which accepts Visa, MasterCard, Amex and Apple Pay.
You can also purchase on Beauty & Seoul using the secure Paypal platform
YES! We love samples, they are one of my favourite things about shopping KBeauty in Korea. Whilst we cannot guarantee that we can always get a healthy supply of them for our customers, we aim to send out samples with every order, and plenty.
Unfortunately, only one promotional code can be used per order.
The expiration will be written on the container in dd/mm/yyyy format. There is normally two dates, the batch date and the use by date. The use by date is the later of the two.
Oh no! We're terribly sorry about this :(. Our delivery partner Hermes does a fantastic job servicing our customers but occasionally items can be dropped, trapped or squashed which can damage our packages. If your package has been damaged in transit please take photos and email them to us immediately at help@beautyandseoul.co.uk and we will rectify the situation. Please note if we do not have photographic evidence, or if you contact us more than 2 days after receipt of the package, then we may be unable to process another package.
We would love to hear from you! Please contact me personally at maree@beautyandseoul.co.uk
Beauty & Seoul is a London based company
Beauty & Seoul works directly with our partner brands in the first instance and our trusted 3rd party vendors. We are fortunate enough to have met the majority of our partners in South Korea in person and have regular communication with them. We do not resell products from any unverified 3rd party sources. We believe this is critical in order for us to provide our customers with authentic, recently manufactured products.
At present, we do not have a physical store. However, we have opened many pop ups around the London area, please follow us on Instagram for more details for any upcoming events
