Delivery

*Please expect delays in delivery over Black Friday weekend due to increase in orders and courier delays* - update 26th November 2020

Please see below for details of our shipping policy. We will supply free samples with every order. All Parcels are delivered through the Royal Mail Tracked service (with an exception of individual sheet masks which are sent through the equivalent standard mail service).

UK

Royal Mail Second Class Delivery (2-3 working days) £4.99
Estimated Delivery 48 hours from dispatch

Royal Mail First Class Delivery (1-2 working days) £6.99
Estimated Delivery 24 hours from dispatch

Orders over £25 FREE!
Estimated Delivery in 48 hours from dispatch sent through second class delivery

Orders over £75 FREE and FASTER!
Estimated Delivery in 24 hours from dispatch sent through first class delivery

EU 

Standard Delivery  £9.90  
Delivery within 3-5 working days* from dispatch

Orders over £125 FREE!
Delivery in 3-5 working days* from dispatch

*for non-mainland areas of the EU such as Azores, Madeira & Canary Islands please expect longer shipping times. 

Rest of World

Standard Delivery  £12.50  
Delivery between 5-10 working days* from dispatch

Orders over £150 FREE!
Delivery between 5-10 working days* from dispatch

*Please note for non-EU countries, customs charges and delays may occur (can be up to 20 days in some cases) and are of no responsibility of Beauty & Seoul. Any associated customs costs must be paid in full by the customer.

Items returned to Beauty & Seoul from our delivery partners

Packages will be sent back to Beauty & Seoul in the event of an unsuccessful delivery having exceeded the time period awaiting customer collection. In most cases the delivery partner will leave a slip with details of the missed delivery, sometimes this is not the case. It is the responsibility of the customer to keep track of the shipping using the email link provided when purchasing.

All parcels returned to Beauty & Seoul from the delivery partner due to a failure to collect will be instantly refunded and placed back in stock.

Items damaged in transit

We take care in the packing to ensure the products arrive securely and safely, however, if your package has been damaged in transit please take photos and email them to us immediately at help@beautyandseoul.co.uk and we will rectify the situation. Please note if we do not have photographic evidence, or if you contact us more than 2 days after receipt of the package, then we may be unable to process another package.

Items lost in transit

Royal Mail does an excellent job at servicing our customers however packages can be misplaced on very rare occasions. We supply tracking IDs for all packages to help trace where your package is at anytime - please check this first. Often the item has been placed in holding at your local depot after an unsuccessful delivery attempt. If you are based in the UK and the parcel has been in transit for longer than 10 working days and the status of your package is still in transit, your package maybe lost. In this case, please check that the shipping address entered at checkout was correct. If it is correct, please contact us at help@beautyandseoul.co.uk as the item may be lost in transit.

Notes

  • On weekdays (regular working days) all orders placed before 12pm will be shipped on the same day
  • On weekends or UK bank holidays, orders will be dispatched on the next working day available.
  • Therefore, all orders made after 12pm on Friday will be dispatched on the next available working day (normally Monday)
  • Your order will be sent to your delivery address, as informed during the checkout procedure. Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Beauty & Seoul assumes no responsibility.
  • Any delivery timescales are indicative only. Delivery times are subject to the delays by the postal courier, we do not accept liability if there are delays to the delivery.
  • As said above, for non-EU countries, each country has different methods of processing imported goods. Please be patient and expect that delays may occur as the receiving country processes the package. This is of no responsibility of Beauty & Seoul
  • You may leave special instructions for delivery on the cart page. But please be aware that any items which are lost or missing due to instructions which compromise a secure delivery are of no responsibility of Beauty & Seoul

EU Countries (as of 2017)

Österreich, Belgique, Bŭlgarija, Hrvatska, Kýpros, Česká Republika, Danmark, Eesti, Finland, France, Deutschland, Elláda, Ireland, Italia, Latvija, Lietuva, Lëtzebuerg, Malta, Nederland, Polska, Portugal, România, Slovensko, Slovenija, España, Sverige

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

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