Returns & Refunds
For the changes of heart...
In the unlikely event you are not satisfied with your order, you may return it within 30 days of purchase. The item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept the following returns;
For hygiene reasons we can not accept return of used cosmetics, makeup or beauty accessories.
Items bought on sale cannot be refunded
To arrange a refund, please follow these steps
- You must email us at email@example.com. Put REFUND in the title along with your original order ID. Please detail the items you wish to have returned.
- Please explain if you would like a refund, a replacement or an exchange.
- Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.
- You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
- You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If we haven't received your item we cannot process any refund.
Late or missing refunds (if applicable)
We will process your return as quickly as possible. You should receive a refund within 2 weeks, however if you have not please follow these steps;
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
For damaged or defective goods on arrival
Please email us straight away at email@example.com and we will help you out!