Customer Help Centre

Frequently Asked Questions


Help! I don't know what to order, can someone help me?!

What is so special about Korean Skincare?

What is the Ten Step Korean Skincare Routine?


What are my delivery options?

Do you offer free shipping?

Do you ship outside of the UK?

Can I change my order once it’s been placed?


How do I refund an item?

How long does it take to receive a refund?

Will I receive my postage back if I refund all the items?


Can products be pre-ordered for delivery?

What payment forms do you accept?

Will I receive samples with my order?

Can I use multiple promotional codes on one order?

Where can I find the expiration date of the product I have purchased?

My delivery arrived damaged

About Beauty & Seoul

Where is Beauty & Seoul?

Where do you source your products from?

Do you have a physical store?