Customer Help Centre

Frequently Asked Questions

Skincare

Help! I don't know what to order, can someone help me?!

What is so special about Korean Skincare?

What is the Ten Step Korean Skincare Routine?

Shipping

What are my delivery options?

Do you offer free shipping?

Do you ship Worldwide (outside of Europe)?

Can I change my order once it’s been placed?

Returns

How do I refund an item?

How long does it take to receive a refund?

Will I receive my postage back if I refund all the items?

Orders

Can products be pre-ordered for delivery?

What payment forms do you accept?

Will I receive samples with my order?

Can I use multiple promotional codes on one order?

Where can I find the expiration date of the product I have purchased?

Contact Us

I am a beauty blogger and would like to collaborate with Beauty & Seoul, who do I contact?

About Beauty & Seoul

Where is Beauty & Seoul?

Where do you source your products from?

Do you have a physical store?

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