We got your back! Feel free to email me personally at email@example.com and I'll be happy to help or reach out via Instagram or Facebook; I would be more than happy to help out with suggestions based on your skin type or skin issue.
KBeauty is all about maintaining flawless, glowing skin, therefore, minimising the need for heavy make up. In Korea, women (who spend more on beauty products than any other nation), are obsessed with skincare and work hard to attain that healthy ‘glow’.
Given this nationwide dedication to skincare and beauty, the industry in South Korea is highly competitive; meaning companies strive to discover the next ‘it’ ingredient. They invest huge amounts in research and development whilst keeping prices competitive for the consumer. Such is the popularity and faith in KBeauty that experts estimate Korean skincare innovation to be 12 years ahead of their American and French counterparts.
Please read my blog here for more details on why Beauty is so wonderful!
The ten-step skincare routine is essentially ten steps that Koreans use in their regime to achieve perfectly glowing skin. One thing to note is that it's not necessarily saying you should do all ten steps everyday! More that these are the ten steps/products you should have in your arsenal to achieve great skin. Want to learn more? Head over to our blog on the Ten Step Korean Skincare Routine. If you need some help with a personalised skincare routine please feel free to contact me at firstname.lastname@example.org and I'll be happy to help.
Yes, you have the ability to change your order up until we have marked it 'Ready for Shipping'. To do this, log in to your account and edit your order. Once it has been posted, unfortunately, the order cannot be changed.
Unfortunately not. You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. You should also consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If we haven't received your item we cannot process any refund.
Please refer to our Returns and Refunds page here for full details
YES! I love samples, they are one of my favourite things about shopping KBeauty in Korea. Whilst we cannot guarantee that we can always get a healthy supply of them for our customers, we aim to send out samples with every order, and plenty.
Beauty & Seoul works directly with our partner brands in the first instance and our trusted 3rd party vendors. We were fortunate enough to meet the majority of our partners whilst in Seoul and have regular communication with them. We do not resell products from any unverified 3rd party sources. We believe this is critical in order for us to provide our customers with authentic, recently manufactured products.